30-Day Return & Exchange

1. Choose Your Return Type

The return process and costs depend on why you need to return your item.

2. Return Eligibility

To qualify for a standard return or exchange, your item must meet the following requirements:

• Within 30 days: Contact us within 30 calendar days of delivery.
• Original condition: The item must be unused, clean, undamaged, and in resalable condition.
• Unassembled: We recommend inspecting your item before assembly. Assembled items may be subject to an additional processing fee.
• Complete packaging: Include the original packaging, parts, hardware, manuals, and accessories.
• Return authorization: Obtain return instructions from our Customer Care team before sending any item back.

Non-Returnable Items

Unless otherwise required by applicable law, the following items are not eligible for standard returns or exchanges:

• Gift cards.
• Items marked as Clearance, Final Sale, or Resale.
• Compressed products.
• Items that have been used, altered, or damaged by the customer.
• Items returned outside the applicable return window or without return authorization.

If a non-returnable item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

3. Return Shipping Costs & Fees

The following outlines the standard fees for eligible returns. We will explain applicable costs before a return is finalized.

A. Change-of-Mind Returns

• Return shipping: The actual applicable cost of shipping the item back to our warehouse.
• Restocking fee: 10% of the order amount.

Applicable costs will be deducted from your refund.

B. Verified Product Issues or Incorrect Shipments

• CHAIRUS will cover applicable return shipping costs for approved claims.
• No standard 10% restocking fee will apply to approved returns involving verified product quality issues or incorrect shipments.
• Please provide clear photos or videos to help us assess the issue.

Please contact us before arranging your return shipment so we can provide the appropriate instructions.

C. Assembled Items

We recommend confirming the item's size, color, and suitability before assembly. If an assembled item is accepted for return, an additional processing fee of approximately 5% of the applicable item value may apply, in addition to standard return fees. Acceptance depends on the item's condition, completeness, and ability to be safely repacked.

Any applicable additional fee will be communicated before the return is finalized.

4. Order Cancellations & Shipment Interception

Before Shipment

If your order has not shipped, you may cancel it for a full refund. We will process the refund to your original payment method.

After Shipment: Interception Requests

Once an order has shipped, cancellation is no longer guaranteed. Contact care@chairus.com as soon as possible to request shipment interception.

If interception is successful and the package is returned to our warehouse, the following fees apply:

These fees will be deducted from your refund. If interception is unsuccessful, contact us for further instructions before refusing delivery or arranging a return.

5. Refused Deliveries

Refusing a package without prior contact may cause shipping complications, delays, or the loss or destruction of the product.

Fees for Refused Deliveries

For refused deliveries unrelated to verified product quality issues or documented shipping damage:

• Return shipping fee: You are responsible for the actual cost of returning the package to our warehouse.
• Restocking fee: A fee equal to 10% of the order amount will apply.

Unauthorized Refusal

If you refuse delivery without contacting us in advance and the product is consequently lost, destroyed, or rendered unusable and cannot be returned to our warehouse, we will not issue a refund for the order, to the extent permitted by applicable law.

If the refused package is successfully returned to our warehouse and the product meets our return eligibility requirements, the return will be reviewed under our standard refused delivery policy. The actual return shipping cost and the 10% restocking fee will apply.

Please contact us before refusing any delivery so we can coordinate the return and help prevent unnecessary costs or loss of the product.

6. Shipping Damage & Product Issues

Please inspect your package upon delivery. If you discover visible shipping damage, missing parts, a defect, or an incorrect item, contact us as soon as possible.

1. Take clear photos or videos of the product and its packaging.
2. Keep the packaging and affected items until we provide further instructions.
3. Email care@chairus.com with your order number and supporting evidence.

If the carrier requires a damage report or claim, we will assist with the process where applicable.

If a package appears severely damaged, document the damage and contact us before refusing delivery so we can guide you through the appropriate steps.

Depending on the circumstances, the resolution may include replacement parts, a replacement product, an exchange, or a refund.

7. How to Start a Return

Please do not ship any item back without authorization from CHAIRUS.

8. Refund Processing

Once your returned item has arrived at our warehouse and has been inspected, we will process your eligible refund within 7 business days.

• Refund method: Refunds are issued to the original payment method whenever possible.
• Confirmation: You will receive an email notification once your refund has been processed.
• Applicable deductions: Authorized return shipping costs, restocking fees, and other applicable fees described in this policy may be deducted from your refund where permitted by law.
• Bank processing time: Your bank or payment provider may require additional time for the funds to appear in your account.

If your refund has not appeared after the applicable processing period, please contact us for assistance.

9. Important Product Notes

10. Frequently Asked Questions