Warranty Policy

Statement: Please be assured that our support is always available to assist you in any circumstances, even though the issue is not covered under warranty. Please don't hesitate to contact us if you are in need of assistance, email us at care@chairus.com.

General: Chairus warrants the Product against defects in workmanship for a period of 1 year from the date of original purchase ("Warranty Period") when the Product is purchased through our online store. If a defect arises and a valid claim is received by Chairus within the Warranty Period, at its option, Chairus will make efforts to repair the Product or exchange the Product with a functionally equivalent new product. Chairus warrants repaired Products and replacement products provided hereunder against defects in workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Chairus' property.

Warranted Covered

  • 1 year for all furnitures.
  • Damages in transit of products shipped domestically by Chairus (must notify us within 2 weeks of delivery).
  • Purchased on Chairus online site.

    • Not covered

  • Nature Trace(The matching color, grain, texture, etc. of natural materials).
  • Damage caused by negligent use, misuse, normal wear and tear, accident, neglect or use of detergents, abrasives or other harsh cleaning agents.
  • Hardwood is a natural material that ages gracefully. As with all natural materials solid wood may develop small cracks and fissures over time.
  • Products exposed to extreme environmental conditions such as water, harsh light or nonclimate controlled spaces, or that have been subject to improper storage or damage while moving, or excessive weight placed on surfaces.Lost or stolen packages after delivery.
  • Failure to properly follow assembly instructions, properly assemble the product, along with any misuse, abuse or modification to the original product voids the warranty.
  • Others that are not considered to be within the scope of warranty.
  • Products not ordered on our website

    • What to do if the delivered product is not perfect?

    1. Get in touch with us right away! email or reach out on chat. Time is of the essence here, as we must hear from you within 14 days of the product being delivered.
    2. Take pictures of the damaged product, parcel and shipping label.
    3. Email pictures, your name and your order number to care@chairus.com.

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